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Customer Support/Helpdesk Technician for MSP (Level 1)

Are you looking for an exciting opportunity as a Managed Services Consultant joining an amazing team of IT champions?

Do you have strong all-round skills in a managed services environment?

Looking for an IT career that has diversity, challenge and growth opportunities?

We’re a progressive IT Consultancy offering IT solutions, support and managed services to over 1,000 small to medium businesses nationally and abroad.

This Level 2 support role provides the opportunity to interact with a broad range of organisations and industries. Our Managed Services field team is an integral part of our customer experience offerings and our business. You will be presented with challenges and rewarded for your efforts, as well as have the opportunity to work for a company that is Great Place to Work certified three years in a row.

The successful applicant will need to be the right person above all else. You must be able to provide outstanding customer service first and foremost. Also be able to work your way around a wide variety of IT systems and technologies. 

What you can expect from us:

  • Team environment. Always here support one another, join the family!
  • Diversity is important to us, with our people and our clients.
  • Communication. We have an ‘open door’ policy and all feedback is valued.
  • Flexibility. Work from home options and shift structure to suit a work/life balance.
  • Development. Learning and growth opportunities.
  • Social events and community engagement.
  • Weekly “Values Shout Out” prizes given across all teams and departments.
  • 25+ years of growing IT experience.

Your success in this role will be based on:

  • Creating an outstanding customer service experience for our clients.
  • Business acumen that can be applied across varied situations.
  • Achieving your daily and weekly customer satisfaction targets and KPIs.
  • Driving accountability in everything you do.
  • Exceptional stakeholder management.
  • Contribution to ensuring technical processes follow best practice.
  • Acting at all times in alignment with strategic business objectives and the needs of the company.
  • Ensuring your work output leads to the increased viability of the company.
  • Possessing great communication skills, being a “people person” always putting the client at the top of your priorities.

Key skill areas include, but are not limited to:

  • Outstanding communication skills.
  • Troubleshooting software and hardware issues.
  • System administration.
  • Handle support requests via phone and email.
  • A broad understanding of IT systems.
  • Solid understanding of Windows systems.
  • Strong networking skills.
  • Self-motivated and autonomous.
  • Innovative thinker that thrives in fast-paced environments.
  • ConnectWise experience.
  • Line of business software support skills.

Additional requirements include

  • Must be highly self-motivated and willing to learn and improve your skills and knowledge.
  • Must be precise in completing all work fully, without taking shortcuts.
  • Experience in a Managed Service Provider (MSP) environment is a must.
  • An ability to identify client needs and promote additional work in a proactive role.
  • Must have had at least 1 – 2 years experience in a similar role.
  • Take joy in solving business problems by using your own initiative.
  • Applicants must be Australian residents.

We look forward to hearing from you!