Brisbane IT support Experts
We have over 26 years of experience in providing businesses in Brisbane, and across Australia with IT support and advice. Using Powernet IT support opens up a deep pool of experience, knowledge and resources.
Powernet is a certified breastfeeding friendly workplace, through the Australian Breastfeeding Association. We provide free access to Headspace for our team, we are a certified Great Place to Work, have an EAP program and are a proud member of the Diversity Council Australia. We are committed to providing a workplace that supports everyone, are constantly looking for new ways we can support our team, and we love diversity.
We firmly believe that diversity at Powernet equals a better experience for our clients, providing a unique pool of experience to draw from, this is just part of what our Brisbane IT support teams can deliver to your business in Brisbane.
Outsourced onsite and remote IT Support in Brisbane
Whether you have an established IT support Brisbane team, you are looking to outsource or you are unsure and would like some advice, we can help. Setting up an internal IT team can be a daunting, and expensive task. Additionally, selecting the right IT support partner can be tough!
Brisbane based Cyber Security Experts
Everyday there are emerging cyber security threats, new technologies and pivots in business requirements. With IT’s list of responsibilities rapidly expanding, staying on top of everything can be a challenge.
MANAGED IT SERVICES IN BRISBANE
At Powernet, we have large support teams comprising of a variety of technical and management skills to ensure the right skill set is available for your IT support requirements. You will find IT Project Management, Microsoft 365, Cloud, Software, Cisco, HP, Windows, Apple experts (among others) all under the one roof and you will get access to all of this knowledge with just one IT support contract.
Positioning your technology in an agile and flexible way is imperative to your business’ ability to meet the ever changing demands of the modern workplace. This is what we can deliver to your business in Brisbane.
Microsoft 365 Specialists
Our IT support teams are experts in the Microsoft product suite, including:
- Microsoft Teams
- Microsoft Teams Calling
- Microsoft Azure
- Microsoft 365
- Microsoft licensing
- Microsoft Office
We are a Microsoft Certified Gold Partner and hold over 150 Microsoft certifications.
Our Brisbane IT Support & IT Services
IT Support Brisbane Plans
Pay as you go
Our pay as you go support packages are perfect for getting some extra support on the ground quickly.
Our hourly rate is
$180 per hour
Know how much time you need each month? Set your hour limit and only pay for that amount month to month.
Plans start at 10 hours per month for $1,700
Fixed Fee SUPPORT
Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.
Have a chat with our sales team for customised pricing
Need some help from our experts for a specific project? Prices vary depending on the complexity.
Our hourly rate is
$200 per hour
ADVANTAGES OF WORKING WITH OUR BRISBANE IT SUPPORT TEAM
Our live IT Support Brisbane customer satisfaction score & Reviews
IT Support Brisbane FAQS
Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.
Yes, we always visit you when required, sometimes face to face is the only way to solve an issue. Onsite IT support in Brisbane is carried out by our local team who work from our Brisbane office.
We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.
Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence. We have an office in Brisbane where our IT Support Brisbane team work from.
An MSP, or Managed Service Provider is a business that provides services to businesses. For example, a Managed IT support service provider will work for your business as an outsourced helpdesk, with IT management, IT project management and cybersecurity all included. Typically you will pay a monthly fee to access a large pool of IT experts and resources, as opposed to paying a salary for an individual.
An SLA or service level agreement is a set of agreed response and resolution times. This is an important component of setting yourself up for success with your IT support provider. Typically these should be included in your IT support provider’s contract.
For example, the ability to print from your computer might be a business critical function therefore, if that issue comes up, the SLA should say that is a priority 1 or urgent issue and be looked at immediately.
Whereas a request to setup new starter who is due to start in a months time could have a priority 4 or low priority and can be looked at in a few days.
Yes! We have an office and an IT support team in Brisbane, as well as offices in 2 other states.
We work with all types of businesses structures.
From businesses with no IT resources, to helping out an existing IT team with a project or IT support overflow. We can tailor a plan and support agreement to your requirements.