Australian based Managed IT support offices in Melbourne, Sydney and Brisbane
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IT Support in Brisbane

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30+ Years of Experience

100% Committed to Equality & Inclusion

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900+ Happy Customers

Reach Our Brisbane Team

We’re always happy to help you find the right solutions to your IT and technology needs. Here are some ways to contact us.

Send us an enquiry

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Chat with our team to discover the best IT solutions for your organisation.

Brisbane Office

7/9 Archimedes Place,
Murarrie QLD 4172

Brisbane IT Support Experts

We have over 26 years of experience in providing businesses in Brisbane, and across Australia with IT support and advice. Using Powernet IT support opens up a deep pool of experience, knowledge and resources.

Powernet is a certified breastfeeding friendly workplace, through the Australian Breastfeeding Association. We provide free access to Headspace for our team, we are a certified Great Place to Work, have an EAP program and are a proud member of the Diversity Council Australia. We are committed to providing a workplace that supports everyone, are constantly looking for new ways we can support our team, and we love diversity.

We firmly believe that diversity at Powernet equals a better experience for our clients, providing a unique pool of experience to draw from, this is just part of what our Brisbane IT support teams can deliver to your business in Brisbane.

Outsourced onsite and remote IT support in Brisbane

Whether you have an established IT support Brisbane team, you are looking to outsource or you are unsure and would like some advice, we can help. Setting up an internal IT team can be a daunting, and expensive task. Additionally, selecting the right IT support partner can be tough!

Brisbane based Cyber Security Experts

Everyday there are emerging cyber security threats, new technologies and pivots in business requirements. With IT’s list of responsibilities rapidly expanding, staying on top of everything can be a challenge.

Managed IT consultants in Brisbane

At Powernet, we have large support teams comprising of a variety of technical and management skills to ensure the right skill set is available for your IT support requirements. You will find IT Project Management, Microsoft 365, Cloud, Software, Cisco, HP, Windows, Apple experts (among others) all under the one roof and you will get access to all of this knowledge with just one IT support contract.

Positioning your technology in an agile and flexible way is imperative to your business’ ability to meet the ever changing demands of the modern workplace. This is what we can deliver to your business in Brisbane.

Specialists in Microsoft for business in Brisbane

Our IT support teams are experts in the Microsoft product suite, including:

  • Microsoft Teams
  • Microsoft Teams Calling
  • Microsoft Azure
  • Microsoft 365
  • Microsoft licensing
  • Microsoft Office

We are a Microsoft Certified Gold Partner and hold over 150 Microsoft certifications.

Our other office locations

By creating secure platforms and helping you make smart technology decisions, our IT solutions will boost efficiencies to your organisations.

IT Support

Onsite and Remote IT support for Australian Businesses.

Offices in Melbourne, Sydney and Brisbane.

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Cyber Security

Email Security.

Business Cybersecurity.

Cybersecurity Audits and Assessments.

Cloud Security.

ASD Essential 8 Compliance.

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Cloud Services

Business Continuity.

Backup and Disaster Recovery.

Microsoft Azure.

Cloud PC and Windows 365.

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Microsoft Office 365

Gold Certified Microsoft Partner.

Microsoft Teams.

Google Workspace Migrations.

Microsoft Office 365 Implementation, Management and Support.

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Microsoft Office Calling

Implementation and Support of Microsoft Teams Calling.

Cloud Based Phone System.

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Business Internet Connectivity.

Cloud Based Phone Systems.

Business Chat.

Video Conferencing and Calling.

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Our IT Support Plans

Best Value

Unlimited Support

Fixed Fee

Per user / per month fee
Outsourcing most or all your IT support? Grant your business unlimited access to our service desk for a per user, per month cost.
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Specialty Project Support

$250 p/h

Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

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Brisbane's premier IT Support provider

Expert Team

All of our staff are trained in our unique methodology of looking at your business before technology. Our internal processes support this and it is why we have been successful for over 26 years.

Every Base Covered

We provide 100% IT coverage and are a fully functional Managed Service Provider, providing support for every aspect of your IT.

We Care Deeply

Our family based values are at the heart of our business decisions. We pride ourselves on treating our clients, employees and business partners like family. All of our hiring and review processes are created around these values.

Experienced Leadership

Our vCIO team are ready to provide you with IT Leadership and have experience running their own IT departments previous to working with Powernet.

Detail Oriented

Our unique Account Management framework used to ensure your business is supported from every technical angle.


Our IT support teams hold over 200 IT certifications and stay up to date with the latest business IT and cybersecurity trends.

Local Team

Our IT Support Brisbane team is local and provides IT support to our Queensland based client's.

IT Support Brisbane businesses can rely on

Powernet provides complete Managed IT Support and Services for business in Brisbane and across Australia. We support businesses within the SMB market that have IT equipment on-premise, in the cloud and hybrid setups. Our network infrastructure teams are certified in all major network equipment brands and our cybersecurity team operates to the highest technical standards.

Our Brisbane office provides 24/7 IT support, ensuring your business has access to the right IT resources, whenever you need them. We have a proactive and preventative maintenance team who are responsible for maintaining every aspect of your infrastructure, identifying and addressing issues before they arise.

Why choose Powernet IT support?

Comprehensive IT Support

Our experienced team offers end-to-end IT support, ranging from network management and troubleshooting to hardware and software installation, cloud computing solutions, and more. We provide proactive monitoring and maintenance to ensure that your IT systems are running smoothly and minimise downtime.

Expert Cybersecurity Services

Cyber threats are constantly evolving, and protecting your business from cyber threats is our top priority. Our cybersecurity services include proactive threat monitoring, vulnerability assessments, firewall management, employee training, and incident response. We use industry-leading tools and best practices to safeguard your IT systems and sensitive data from cyber threats.

Outsourced IT Support

Outsourcing your IT support to us allows you to focus on your core business while leveraging our expertise. Our flexible and customisable IT support plans are tailored to meet the unique needs and budget of your business. Whether you need occasional on-site support or 24/7 remote monitoring and helpdesk support, we have you covered.

Experienced and Certified Team

Our team of IT professionals in Brisbane is highly skilled, experienced, and certified in various IT technologies and platforms. We keep ourselves updated with the latest industry trends and advancements to provide you with cutting-edge IT solutions. Our responsive and customer-centric approach ensures that you receive prompt and reliable IT support whenever you need it.

Trusted Partner for Businesses

We are proud to be the trusted IT support partner for businesses in Brisbane across various industries, including finance, healthcare, education, retail, and more. Our client testimonials speak to our commitment to delivering excellent IT support services and building long-term relationships based on trust and reliability.

Customised IT Solutions

We understand that every business is unique, and we take a customized approach to meet your specific IT needs. We work closely with you to understand your business requirements, goals, and budget to provide tailored IT solutions that align with your strategic objectives. Our flexible and scalable IT support plans can grow with your business and adapt to changing technology needs.

IT Support Brisbane FAQs

Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.
Yes, we always visit you when required, sometimes face to face is the only way to solve an issue. Onsite IT support in Brisbane is carried out by our local team who work from our Brisbane office.

We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.

Yes, all of our technical support consultants are based from our three Australian office, MelbourneSydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence. We have an office in Brisbane where our IT Support Brisbane team work from.

An MSP, or Managed Service Provider is a business that provides services to businesses. For example, a Managed IT support service provider will work for your business as an outsourced helpdesk, with IT management, IT project management and cybersecurity all included. Typically you will pay a monthly fee to access a large pool of IT experts and resources, as opposed to paying a salary for an individual. 

An SLA or service level agreement is a set of agreed response and resolution times. This is an important component of setting yourself up for success with your IT support provider. Typically these should be included in your IT support provider’s contract.

For example, the ability to print from your computer might be a business critical function therefore, if that issue comes up, the SLA should say that is a priority 1 or urgent issue and be looked at immediately.

Whereas a request to setup new starter who is due to start in a months time could have a priority 4 or low priority and can be looked at in a few days.

Yes! We have an office and an IT support team in Brisbane, as well as offices in 2 other states.

We work with all types of businesses structures.

From businesses with no IT resources, to helping out an existing IT team with a project or IT support overflow. We can tailor a plan and support agreement to your requirements.

Get started with Powernet

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