Australian based Managed IT support offices in Melbourne, Sydney and Brisbane
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Managed IT Support Services 24 hours, 7 days a week.

We offer remote support as well as onsite solutions throughout Australia, 24 hours, 7 days a week.
Hero IMaGe IT Support

We provide reliable Managed IT Support Services to businesses of all sizes. We offer remote as well as onsite support throughout Australia.

40+ Friendly 
Support Technicians

With over 26 years of experience, our team are located across Australia and ready to help you.

Support Pods Who Know Your Needs

Our technical support teams are divided into 4 pod teams with a 5th pod providing overflow assistance.

Building Relationships and Partnerships

Through our pod system and hands on Account Management, we put building relationships with our clients first, before everything else.

Planning for Your Present and Future

Your Account Manager will ensure you have a 5 year plan in place for your technology and will ensure you receive the best professional IT services from us.

Powernet IT can support you with all your IT requirements, such as:

Computer hardware & software

Server & backend support


Data backup & recovery management

Cloud services


Digital Transformations

IT Support Helpdesk, available 24 hours, 7 days a week

The Powernet IT support team is always available when you need us. Our IT support “pod” system ensures you are always talking with a support team member that understands the infrastructure of your business. However complicated your IT problem is, our Powernet IT Support team will ask the right questions and find the best solution, to keep your business running smoothly with minimal downtime.

Australia-wide onsite IT support

Our technicians and trusted contractors are available to fix or provide maintenance onsite at your premises, wherever you are in Australia. Powernet’s technicians are based in Melbourne, Sydney and Brisbane. Outside those areas, we have a network of trusted contractors to respond to onsite requirements.
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Remote IT support

Live remote support is also available Australia-wide to our clients, providing fast response times and useful updates on flagged issues. Remote support can be utilised for a range of services from software updates and configuration, status monitoring, cybersecurity, and so on.
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Revolutionise your business with cutting-edge digital transformation solutions

Digital transformation is no longer a luxury, but a necessity for businesses to thrive in an increasingly competitive marketplace. By leveraging state-of-the-art technologies and strategies, we empower your organisation to stay ahead of the curve, ensuring long-term success and growth.
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Our IT Support Plans

Best Value

Unlimited Support

Fixed Fee

Per user / per month fee
Outsourcing most or all your IT support? Grant your business unlimited access to our service desk for a per user, per month cost.
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Specialty Project Support

$250 p/h

Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

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Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.
Yes, we always visit you when required, sometimes face to face is the only way to solve an issue
Yes we provide support remotely, onsite, whatever is required!
Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.
We provide Managed IT Support Services across Australia.

Our IT Support Sydney team help our NSW based clients, our IT Support Melbourne team help our VIC based clients and our IT Support Brisbane team help our Brisbane clients.
Our IT Support Adelaide team are growing and we hope to open an office there in the near future.

Let our clients tell you why we’re great

How Powernet Enhanced Good Shepherd's Non-Profit IT

How Good Shepherd Australia uses Powernet to Enahnce Their IT Services Good Shepherd provides critical support services to women, girls, […]

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NARI & Managed IT Support Services

How the National Aging Research Institute uses Powernet to Manage their IT Support NARI is Australia's leading national independent research […]

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Corporate Financial Services Firm & Managed IT Support Services

How a Corporate Financial Services Firm uses Powernet to Manage their IT Our client is a well respected corporate financial […]

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We are well awarded

Reach our team

We’re always happy to help you find the right solutions to your IT and technology needs. Here are some ways to contact us.

Give us a call

Chat with our team to discover the best IT solutions for your organisation.
1300 892 692

Our locations

Melbourne CBD

Level 15 / 565 Bourke Street, Melbourne VIC 3000

Eastern Melbourne

Level 2 / 74 Doncaster Road, Balwyn North VIC 3104

Geelong Region

East 4/13-35 Mackey Street, North Geelong VIC 3215


U18 / 23-31 Bowden Street,
Alexandria NSW 2015
(02) 8214 8855


7/9 Archimedes Place, Murarrie QLD 4172

Send us an enquiry