Business IT Support Services

Supporting IT Infrastructure Australia-Wide

How we can support your business

Powernet IT provides managed IT Support services to businesses of all sizes across Australia. By choosing Powernet IT, you get access to a team of 40+ IT support technicians that are ready to help you. We’ve been doing this since 1994, giving us a solid foundation of technical knowledge and expertise in how to provide the highest quality support to the unique requirements of each business.

40+ SUPPORT TECHNICIANS ​

We have a team of over 40 technical consultants providing professional IT services, across our Melbourne, Sydney and Brisbane offices. With over 26 years of experience, our team are experienced and are ready to help you.

Support Pods

Our technical support teams are divided into 4 pod teams with a 5th pod providing overflow assistance. This means our clients who utilise our Managed IT Support services and team are always speaking to the same people, who know them.

Relationship first

People like to work with people they know. Through our pod system and hands on Account Management, we put building relationships with our clients first, before everything else. We believe this is the best way to deliver managed IT services effectively.

Account Management

Our unique Account Management framework has been developed to ensure your strategic and business requirements are met. Your Account Manager will ensure you have a 5 year plan in place for your technology and will ensure you receive the best professional IT services from us.

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Your 24/7 IT Support Helpdesk

You can always reach out and be supported when you need it from our Helpdesk. Your Powernet IT support team is available to you 24 hours a day, 365 days a year. Our IT support “pod” system ensures you interact with a support team member that understands the infrastructure of your business.

Powernet IT can support you with all your IT requirements, such as:

  • Computer hardware and software
  • Server and backend support
  • Cybersecurity
  • Data backup and recovery management
  • Cloud services
  • Communications
  • Digital Transformation

However complicated your IT problem is, the Powernet IT Support team will ask the right questions and find the best solution to keep everything running smoothly with minimal downtime. Your entire IT infrastructure is in safe, competent hands with Powernet IT.

Australian Onsite and Remote IT Support

Providing a solution to your IT problems may require someone to go onsite. We have technicians and trusted contractors available to fix or provide maintenance at your premises, wherever you are in Australia. Powernet’s technicians are based in Melbourne, Sydney and Brisbane. Outside those areas, we have a network of trusted contractors to respond to onsite requirements. 

Live remote support is also available Australia-wide to our business clients that can be relied on for fast response times and useful updates on flagged issues. Remote support can be utilised for anything that doesn’t require onsite support, such as software updates and configuration, status monitoring, cybersecurity, and so on.

With over 26 years of experience, put your IT Support Services in the hands of our experts.

IT Support Plans

Every business has different needs when it comes to IT Support, depending on their reliance on technology to function. That’s why Powernet IT offers flexibility in your choice of IT Support Plans. From set blocks of time to an ‘Unlimited Support’ package, our IT Support Consultants can find the best fit for your business, striking a balance between managing risk and budget. Simply get in touch with us to discuss your support requirements.and find the best plan for you.

Pay as you go

Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

Our hourly rate is
$180 per hour 

Set Hours

Know how much time you need each month? Set your hour limit and only pay for that amount month to month. 

Plans start at 10 hours per month for $1,700 

Fixed Fee SUPPORT

Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.

Have a chat with our sales team for customised pricing

Project support

Need some help from our experts for a specific project? Prices vary depending on the complexity.

Our hourly rate is
$200 per hour 

faqs

Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.

Yes, we always visit you when required, sometimes face to face is the only way to solve an issue

Yes we provide support remotely, onsite, whatever is required!

Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.

We provide Managed IT Support Services across Australia. 

Our IT Support Sydney team help our NSW based clients, our IT Support Melbourne team help our VIC based clients and our IT Support Brisbane team help our Brisbane clients. 
Our IT Support Adelaide team are growing and we hope to open an office there in the near future. 

Related Case Studies

Let our clients tell you why we’re great

Swisse Products

Swisse Wellness

We have turned to Powernet for support in auditing, compliance and security, office fit outs, infrastructure support, pro-active monitoring, and PC Management.

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Commercial Kitchen Company

Over the past 7 years, Powernet­ has provided us with constant IT support and advice when required. We now have very minimal downtime due to the updated systems that they have put in place.

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Richmond Wheel & Castor

Our experience with Powernet has been excellent, our employees are satisfied with the level of service they provide and we find the engagement tailored, proactive, and flexible. 

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