Remote IT Support
Professional IT Servces are What We Do Best
Supporting your business remotely and in the office
Fast Response Times
Get IT support when you need it, our team are available over the phone 24/7.
Reduce Cost
Choose an IT support plan that suits your business and only pay for what you need. Reduce the cost of hiring an in-house team and only use what you need to.
Expert IT Consultants
With over 26 years of experience, we operate under the ITIL service model, are ISO9001:2015 certified, are a certified Great Place to Work, a Microsoft Gold Partner and hold countless technical certifications.
Enhanced Productivity
Access to our IT experts at the tip of your fingers, keep your workforce working at their best by accessing fast IT support when they need it.
Why Our Remote Professional IT Support Is Different
We have over 26 years of experience as a Managed Service Provider (MSP), providing managed IT support to companies from many different industries. We love diversity and are proud to have employees from various walks of life who support our diverse range of clients.
By using Powernet as your managed IT support provider, you get access to a deep pool of experience, knowledge and resources, to draw from immediately.
A Clear Method of Identifying Business Priorities
Every business is different and requires a different level of managed IT support. For one client printing might not be a priority but for another printing might be at the core of their business' success. It is important that the managed IT support company you choose has a clear method for understanding what your unique remote IT support requirements are.
Clear Communication
Every industry has their own technical terms and acronyms and IT happens to have a lot more than most. Your IT support provider should know that they are there to support people with all levels of IT knowledge, and not to bog you down with technical jargon. Additionally, setting clear expectations through effective communication is a vital for every business professional, especially when managing an IT issue for you.
Service Level Agreements and Responsiveness
You will want to make sure that the response level of your in office and remote IT support is at the level you need it to be. You can protect and keep IT accountable by having a contract in place with mutually agreed Service Level Agreements.
Account Management and Commitment to Relationships
Having a relationship manager looking after your account is what ties it all together. They will provide you with strategic IT Management advice and will lead your IT support team. Ask your Managed Service Provider what their Account Management framework looks like and what level of commitment you will see from them.
Get the best Managed IT support for your remote and in-office workforce
IT Support Plans
Pay as you go
Our pay as you go support packages are perfect for getting some extra support on the ground quickly.
Our hourly rate is
$180 per hour
Set Hours
Know how much time you need each month? Set your hour limit and only pay for that amount month to month.
Plans start at 10 hours per month for $1,700
Fixed Fee SUPPORT
Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.
Have a chat with our sales team for customised pricing
Project support
Need some help from our experts for a specific project? Prices vary depending on the complexity.
Our hourly rate is
$200 per hour
faqs
Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.
Yes, we always visit you when required, sometimes face to face is the only way to solve an issue
We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.
Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.
All of our Professional IT Services are run out of our Melbourne, Sydney and Brisbane offices.
Additionally, we have a growing number of staff in Adelaide and an extensive partner network Australia wide.
Managed IT services is a term used to describe outsourced IT support that is provided on a contractual bases to your business by one like ours. The managed component comes into it whereby we will work with you to ensure you have a technology strategy in place and provide management for your IT.
Our teams of consultants can help you create an IT strategy and build a compelling vision for your technology.
We can implement new applications, migrate away from old ones and maintain your entire IT network.
We provide IT consulting services to businesses across Australia from our Melbourne, Sydney, Brisbane and Adelaide teams, and via our extensive partner network in other locations.
awards
2006
Microsoft Small Business Partner of The Year Winner
2007
Microsoft ANZ Small Business Partner of the Year Finalist
2007
ARN SMB Partner of The Year Winner
2008
SMB Partner of The Year Finalist
2008
Microsoft ANZ Small Business Partner of The Year Finalist
2009
Microsoft Worldwide Small Business Partner of The Year Winner
2009
Microsoft ANZ Small Business Partner of The Year Finalist
2010
Microsoft ANZ Small Business Partner of The Year Winner
2016
ARN Mid-Market Partner of The Year Finalist
2016
ARN Women in
ICT Awards Finalist
2017
Community Corporate
Citizenship Award
2017
Datto APAC
Partner of The Year Winner
2018
Sophos ANZ
Partner of The Year Winner
2019
ARN SMB Partner of The Year FInalist
2019
Datto Worldwide Hall of Fame Winner
2020
ARN Innovation Award Finalist
2020
ARN SMB Partner of The Year Finalist
2020
HP Emerging Partner of The Year Finalist
2020
ARN 30 Under 30 Tech Awards Finalist
2020
ARN Women in ICT Shining Star Awards Finalist
2021
Sophos ANZ
National Partner of The Year Winner
2021
ARN Women in ICT Gender Diversity & Inclusion Awards Finalist
2021
ARN Innovation Awards Winner
2021
Globally Ranked Top Managed Service Provider
2022
ARN Women in IT Awards
Diversity & Inclusion Finalist