Onsite IT Support

Providing onsite support for business IT infrastructure Australia-wide

Powernet IT has the capacity to provide top-notch onsite IT Support services to businesses of all sizes across Australia. Even if you are located outside of Melbourne, Sydney and Brisbane, where our own technicians are based, we also have a national network of the best IT Support technicians available to go onsite when needed.


We’ve been providing Australian businesses with timely and effective IT Support  since 1994, giving us a solid foundation of technical knowledge and expertise in how to provide the highest quality support to the unique requirements of each business.


What is Onsite IT SUpport?

Onsite IT Support is when a technician work on your IT infrastructure in person, as opposed to remote IT Support.


Your assigned IT experts will collaborate with you at your premises to carry out the required work, typically on hardware and networking, such as:

Hardware setup, diagnostics and replacement. Wi-fi and LAN Networking setup, maintenance and repair. Anything that cannot be resolved remotely.

years of experience
issues solved
happy customers

Powernet IT Support Plans

Every business has different needs when it comes to IT Support, depending on their reliance on technology to function. That’s why Powernet IT offers flexibility in your choice of IT Support Plans. From set blocks of time to an ‘Unlimited Support’ package, our IT Support Consultants can find the best fit for your business, striking a balance between managing risk and budget. Simply get in touch with us to discuss your support requirements.and find the best plan for you.

Pay as you go

Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

Our hourly rate is
$180 per hour 

Set Hours

Know how much time you need each month? Set your hour limit and only pay for that amount month to month. 

Plans start at 10 hours per month for $1,700 


Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.

Have a chat with our sales team for customised pricing

Project support

Need some help from our experts for a specific project? Prices vary depending on the complexity.

Our hourly rate is
$200 per hour 

Award Winning Managed IT

Walking The Talk

We don’t just say we’re good… We’ve received numerous industry awards in recognition of our good work over two decades. In 2021, we were globally ranked top Managed Service Provider.