Onsite and Remote IT support for Australian Businesses.
Offices in Melbourne, Sydney and Brisbane.
Unit 7/9 Archimedes Place, Murarrie, QLD 4172
We have over 26 years of experience in providing businesses in Brisbane, and across Australia with IT support and advice. Using Powernet IT support opens up a deep pool of experience, knowledge and resources.
Powernet is a certified breastfeeding friendly workplace, through the Australian Breastfeeding Association. We provide free access to Headspace for our team, we are a certified Great Place to Work, have an EAP program and are a proud member of the Diversity Council Australia. We are committed to providing a workplace that supports everyone, are constantly looking for new ways we can support our team, and we love diversity.
We firmly believe that diversity at Powernet equals a better experience for our clients, providing a unique pool of experience to draw from, this is just part of what our Brisbane IT support teams can deliver to your business in Brisbane.
Whether you have an established IT support Brisbane team, you are looking to outsource or you are unsure and would like some advice, we can help. Setting up an internal IT team can be a daunting, and expensive task. Additionally, selecting the right IT support partner can be tough!
Brisbane based Cyber Security Experts
Everyday there are emerging cyber security threats, new technologies and pivots in business requirements. With IT’s list of responsibilities rapidly expanding, staying on top of everything can be a challenge.
At Powernet, we have large support teams comprising of a variety of technical and management skills to ensure the right skill set is available for your IT support requirements. You will find IT Project Management, Microsoft 365, Cloud, Software, Cisco, HP, Windows, Apple experts (among others) all under the one roof and you will get access to all of this knowledge with just one IT support contract.
Positioning your technology in an agile and flexible way is imperative to your business’ ability to meet the ever changing demands of the modern workplace. This is what we can deliver to your business in Brisbane.
Our IT support teams are experts in the Microsoft product suite, including:
We are a Microsoft Certified Gold Partner and hold over 150 Microsoft certifications.
Onsite and Remote IT support for Australian Businesses.
Offices in Melbourne, Sydney and Brisbane.
Email Security.
Business Cybersecurity.
Cybersecurity Audits and Assessments.
Cloud Security.
ASD Essential 8 Compliance.
Business Continuity.
Backup and Disaster Recovery.
Microsoft Azure.
Cloud PC and Windows 365.
Gold Certified Microsoft Partner.
Microsoft Teams.
Google Workspace Migrations.
Microsoft Office 365 Implementation, Management and Support.
Implementation and Support of Microsoft Teams Calling.
Cloud Based Phone System.
Business Internet Connectivity.
Cloud Based Phone Systems.
Business Chat.
Video Conferencing and Calling.
Powernet provides complete Managed IT Support and Services for business in Melbourne and across Australia. We support businesses within the SMB market that have IT equipment on-premise, in the cloud and hybrid setups. Our network infrastructure teams are certified in all major network equipment brands and our cybersecurity team operates to the highest technical standards.
Our Melbourne office provides 24/7 IT support, ensuring your business has access to the right IT resources, whenever you need them. We have a proactive and preventative maintenance team who are responsible for maintaining every aspect of your infrastructure, identifying and addressing issues before they arise.
We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.
Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence. We have an office in Brisbane where our IT Support Brisbane team work from.
An MSP, or Managed Service Provider is a business that provides services to businesses. For example, a Managed IT support service provider will work for your business as an outsourced helpdesk, with IT management, IT project management and cybersecurity all included. Typically you will pay a monthly fee to access a large pool of IT experts and resources, as opposed to paying a salary for an individual.
An SLA or service level agreement is a set of agreed response and resolution times. This is an important component of setting yourself up for success with your IT support provider. Typically these should be included in your IT support provider’s contract.
For example, the ability to print from your computer might be a business critical function therefore, if that issue comes up, the SLA should say that is a priority 1 or urgent issue and be looked at immediately.
Whereas a request to setup new starter who is due to start in a months time could have a priority 4 or low priority and can be looked at in a few days.
Yes! We have an office and an IT support team in Brisbane, as well as offices in 2 other states.
We work with all types of businesses structures.
From businesses with no IT resources, to helping out an existing IT team with a project or IT support overflow. We can tailor a plan and support agreement to your requirements.
