IT Support Melbourne

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IT Support MElbourne

Ensuring you have the right IT support in place is vital for ensuring you have the appropriate support in place to help you navigate the rapidly expanding technology landscape in Melbourne.


Using a Managed Service Provider (MSP) for your IT support gives you a deep pool of experience, knowledge and resources to draw from. A huge benefit is that you will spend less, and get more with one IT support contract, than you would on individual salaries and an internal IT team.


Powernet has over 26 years of experience as a Managed Service Provider (MSP), providing IT support Melbourne to companies across Australia, from many different industries. 

We love diversity and are committed to providing a workplace that supports everyone. Powernet is a proud a member of the Diversity Council Australia, is a certified breastfeeding friendly workplace through the Australian Breastfeeding Association, we provide free access to Headspace for our team, have an EAP program, and are a certified Great Place to Work. We are constantly striving to do better and looking for new ways we can support our team in Melbourne. 

We believe that diversity equals a better experience for our clients, providing a unique pool of experience to draw from. Our IT support Melbourne teams come from all walks of life and this is just part of what we can deliver to your business. 


Does your business use Microsoft Office 365, Microsoft Azure or Microsoft Teams? Powernet is a Gold Certified Microsoft Partner and our IT Support  Melbourne team are certified across the Microsoft product suite.



    Today, technology is at the heart of every company and ensuring you have robust systems that are agile and can pivot quickly with the changing landscape is vital for your business success.

    Our cybersecurity packages were developed, and are reviewed regularly using the Australian Governments ACSC Essential 8 and the United States NIST frameworks. We use the best cybersecurity technology available in the market, ensuring our clients are protected against today’s cyber threats. 

    Our IT Services

    IT Support

    • Onsite and Remote IT Support Melbourne for Australian Businesses
    • Offices in Melbourne, Sydney and Brisbane
    • 24/7 IT support

    Cyber Security

    • Email Security
    • Business Cybersecurity
    • Cybersecurity Audits and Assessments
    • Cloud Security
    • ASD Essential 8 Compliance

    Cloud Services

    • Business Continuity
    • Backup and Disaster Recovery
    • Microsoft Azure
    • Cloud PC and Windows 365
    • Cloud backup

    Microsoft Office 365

    • Gold Certified Microsoft Partner
    • Microsoft Teams
    • Google Workspace Migrations
    • Microsoft Office 365 Implementation, Management and Support

    Microsoft Teams CAlling

    • Implementation, Support and Management of Microsoft Teams Calling
    • Cloud Based Phone System


    • Business Internet Connectivity
    • Cloud Based Phone Systems
    • Business Chat
    • Video Conferencing and Calling

    IT Support Melbourne Plans

    Pay as you go

    Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

    Our hourly rate is
    $180 per hour 

    Set Hours

    Know how much time you need each month? Set your hour limit and only pay for that amount month to month. 

    Plans start at 10 hours per month for $1,700 

    Fixed Fee SUPPORT

    Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.

    Have a chat with our sales team for customised pricing

    Project support

    Need some help from our experts for a specific project? Prices vary depending on the complexity.

    Our hourly rate is
    $200 per hour 


    years of experience
    issues solved
    happy customers

    IT Support Melbourne Businesses Can Rely On

    Powernet provides complete Managed IT Support and Services for business in Melbourne and across Australia. We support businesses within the SMB market that have IT equipment on-premise, in the cloud and hybrid setups. Our network infrastructure teams are certified in all major network equipment brands and our cybersecurity team operates to the highest technical standards.

    Our Melbourne office provides 24/7 IT support, ensuring your business has access to the right IT resources, whenever you need them. We have a proactive and preventative maintenance team who are responsible for maintaining every aspect of your infrastructure, identifying and addressing issues before they arise.

    Why choose Powernet IT Support?

    Comprehensive IT Support: Our experienced team offers end-to-end IT support, ranging from network management and troubleshooting to hardware and software installation, cloud computing solutions, and more. We provide proactive monitoring and maintenance to ensure that your IT systems are running smoothly and minimise downtime.

    Expert Cybersecurity Services: Cyber threats are constantly evolving, and protecting your business from cyber threats is our top priority. Our cybersecurity services include proactive threat monitoring, vulnerability assessments, firewall management, employee training, and incident response. We use industry-leading tools and best practices to safeguard your IT systems and sensitive data from cyber threats.

    Outsourced IT Support: Outsourcing your IT support to us allows you to focus on your core business while leveraging our expertise. Our flexible and customisable IT support plans are tailored to meet the unique needs and budget of your business. Whether you need occasional on-site support or 24/7 remote monitoring and helpdesk support, we have you covered.

    Experienced and Certified Team: Our team of IT professionals in Melbourne is highly skilled, experienced, and certified in various IT technologies and platforms. We keep ourselves updated with the latest industry trends and advancements to provide you with cutting-edge IT solutions. Our responsive and customer-centric approach ensures that you receive prompt and reliable IT support whenever you need it.

    Trusted Partner for Businesses: We are proud to be the trusted IT support partner for businesses in Melbourne across various industries, including finance, healthcare, education, retail, and more. Our client testimonials speak to our commitment to delivering excellent IT support services and building long-term relationships based on trust and reliability.

    Customised IT Solutions: We understand that every business is unique, and we take a customized approach to meet your specific IT needs. We work closely with you to understand your business requirements, goals, and budget to provide tailored IT solutions that align with your strategic objectives. Our flexible and scalable IT support plans can grow with your business and adapt to changing technology needs.

    Our live customer satisfaction score & REviews


    IT support Melbourne Service faqs

    Yes we do! We understand that IT never sleeps and have consultants available all year round to support you and your business.

    Yes, we always visit you when required, sometimes face to face is the only way to solve an issue. Our IT Support Melbourne team support our Melbourne based client’s at their offices. 

    Yes, our support consultants are based in our three Australian offices, Melbourne, Sydney and Brisbane. Our IT Support Melbourne team work with our Victorian based clients and interstate clients. We have a growing number of team members in Adelaide and an extensive partner network who can provide support in the other states.

    We run several managed IT support teams – proactive, first response, service response, professional services and cybersecurity. Each team responds to different types of queries, to ensure we are providing the fastest IT support with the most appropriate knowledge and skills applicable.