IT Support Melbourne

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IT Support MElbourne

Ensuring you have the right IT support in place is vital for ensuring you have the appropriate support in place to help you navigate the rapidly expanding technology landscape.

MANAGED IT SERVICES IN MELBOURNE

Using a Managed Service Provider (MSP) for your IT support gives you a deep pool of experience, knowledge and resources to draw from. A huge benefit is that you will spend less, and get more with one IT support contract, than you would on individual salaries and an internal IT team.

REMOTE AND ONSITE IT SUPPORT, WITH EXPERIENCE

Powernet has over 26 years of experience as a Managed Service Provider (MSP), providing IT support to companies across Australia, from many different industries. 

We love diversity and are committed to providing a workplace that supports everyone. Powernet is a proud a member of the Diversity Council Australia, is a certified breastfeeding friendly workplace through the Australian Breastfeeding Association, we provide free access to Headspace for our team, have an EAP program, and are a certified Great Place to Work. We are constantly striving to do better and looking for new ways we can support our team. 

We believe that diversity equals a better experience for our clients, providing a unique pool of experience to draw from. Our IT support teams come from all walks of life and this is just part of what we can deliver to your business in Melbourne. 

SPECIALISTS IN MICROSOFT FOR BUSINESS 

Does your business use Microsoft Office 365, Microsoft Azure or Microsoft Teams? Powernet is a Gold Certified Microsoft Partner and our IT Support teams are certified across the Microsoft product suite. 

 

    Our office locations

    EXPERTS IN CYBER SECURITY AND IT MANAGEMENT

    Today, technology is at the heart of every company and ensuring you have robust systems that are agile and can pivot quickly with the changing landscape is vital for your business success.

    Our cybersecurity packages were developed, and are reviewed regularly using the Australian Governments ACSC Essential 8 and the United States NIST frameworks. We use the best cybersecurity technology available in the market, ensuring our clients are protected against today’s cyber threats. 

    Our IT Services

    IT Support

    • Onsite and Remote IT Support for Australian Businesses
    • Offices in Melbourne, Sydney and Brisbane
    • 24/7 IT support

    Cyber Security

    • Email Security
    • Business Cybersecurity
    • Cybersecurity Audits and Assessments
    • Cloud Security
    • ASD Essential 8 Compliance

    Cloud Services

    • Business Continuity
    • Backup and Disaster Recovery
    • Microsoft Azure
    • Cloud PC and Windows 365
    • Cloud backup

    Microsoft Office 365

    • Gold Certified Microsoft Partner
    • Microsoft Teams
    • Google Workspace Migrations
    • Microsoft Office 365 Implementation, Management and Support

    Microsoft Teams CAlling

    • Implementation, Support and Management of Microsoft Teams Calling
    • Cloud Based Phone System

    Communication

    • Business Internet Connectivity
    • Cloud Based Phone Systems
    • Business Chat
    • Video Conferencing and Calling

    IT Support Plans

    Pay as you go

    Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

    Our hourly rate is
    $165 per hour 

    Set Block Hours

    Know how much time you need each month? Set your hour limit and only pay for that amount month to month. 

    Plans start at 5 hours per month for $750 

    UNLIMITED SUPPORT

    Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.

    Have a chat with our sales team for customised pricing

    Project support

    Need some help from our experts for a specific project? Prices vary depending on the complexity.

    Our hourly rate is
    $180 per hour 

    WHY POWERNET?

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    IT Support Melbourne Businesses Can Rely On

    Powernet provides complete Managed IT Support and Services for business in Melbourne and across Australia. We support businesses within the SMB market that have IT equipment on-premise, in the cloud and hybrid setups. Our network infrastructure teams are certified in all major network equipment brands and our cybersecurity team operates to the highest technical standards.

    Our Melbourne office provides 24/7 IT support, ensuring your business has access to the right IT resources, whenever you need them. We have a proactive and preventative maintenance team who are responsible for maintaining every aspect of your infrastructure, identifying and addressing issues before they arise.

    Our live customer satisfaction score & REviews

    5/5

    IT support Service faqs

    Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.

    Yes, we always visit you when required, sometimes face to face is the only way to solve an issue

    We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.

    Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.