IT Support
How we can support your business
40+ SUPPORT TECHNICIANS
We have a team of over 40 technical consultants, across our Melbourne, Sydney and Brisbane offices. With over 26 years of experience, our team are experienced and are ready to help you.
Support Pods
Our technical support teams are divided into 4 pod teams with a 5th pod providing overflow assistance. This means our clients and team are always speaking to the same people, who know them.
Relationship first
People like to work with people they know. Through our pod system and hands on Account Management, we put building relationships with our clients first, before everything else.
Account Management
Our unique Account Management framework was developed to ensure your strategic and business relationship needs are met. Your Account Manager will ensure you have a 5 year plan in place for your technology.
With over 26 years of experience, put your IT in the hands of our experts.
IT Support Plans
Pay as you go
Our pay as you go support packages are perfect for getting some extra support on the ground quickly.
Our hourly rate is
$165 per hour
Set Block Hours
Know how much time you need each month? Set your hour limit and only pay for that amount month to month.
Plans start at 5 hours per month for $750
UNLIMITED SUPPORT
Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.
Have a chat with our sales team for customised pricing
Project support
Need some help from our experts for a specific project? Prices vary depending on the complexity.
Our hourly rate is
$180 per hour
faqs
Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.
Yes, we always visit you when required, sometimes face to face is the only way to solve an issue
Yes we provide support remotely, onsite, whatever is required!
Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.
Related Case Studies
Let our clients tell you why we’re great
Swisse Wellness
We have turned to Powernet for support in auditing, compliance and security, office fit outs, infrastructure support, pro-active monitoring, and PC Management.
Commercial Kitchen Company
Over the past 7 years, Powernet has provided us with constant IT support and advice when required. We now have very minimal downtime due to the updated systems that they have put in place.
Acceptance Finance
Our previous IT service supplier was not progressive enough and was not meeting our expectations.
it support resources
- Everything You Need to Know About Toyota's Cyber Attack
In a statement released on the 29th of March 2019, Toyota announced they had been hit by an attempted cyberattack, that potentially […]
- NBN, ADSL, Fibre - What's the difference?
There are so many types of internet connections, and just to add to the confusion, between providers the same type is often called […]
- Everything You Need to Know About Channel 9's Cyber Attack
In a Tweet posted on the 28 March 2021, 9News Australia announced that it was under attack by hackers. They were unsure if it was criminal […]
- Everything You Need to Know About The Recent Microsoft Hack
In a statement posted on the 2 March 2021, Microsoft shared information about a 'state-sponsored threat actor' that was identified by their […]
Get in touch
We’re all about providing IT support and technology that is simple and boosts productivity and efficiency.
We would love the opportunity to meet with you and discuss how we can help with your technology and infrastructure.
Please call us on 1300 892 692 or fill in the contact form and one of our team will be in touch with you soon.