Remote IT Support
Supporting your business remotely and in the office
Why Our Remote IT Support Is Different
We have over 26 years of experience as a Managed Service Provider, providing IT support to companies from many different industries. We love diversity and are proud to have employees from various walks of life who support our diverse range of clients.
Using a Managed Service Provider for your IT support gives you a deep pool of experience, knowledge and resources to draw from immediately. A huge benefit is that you will spend less, and get more with one IT support contract than you would on individual salaries with an internal IT team.
Get the best IT support for your remote workforce
IT Support Plans
Pay as you go
Our pay as you go support packages are perfect for getting some extra support on the ground quickly.
Our hourly rate is
$165 per hour
Set Block Hours
Know how much time you need each month? Set your hour limit and only pay for that amount month to month.
Plans start at 5 hours per month for $750
Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.
Have a chat with our sales team for customised pricing
Need some help from our experts for a specific project? Prices vary depending on the complexity.
Our hourly rate is
$180 per hour
Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.
Yes, we always visit you when required, sometimes face to face is the only way to solve an issue
We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.
Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.
Related Case Studies
Let our clients tell you why we’re great
Commercial Kitchen Company
Over the past 7 years, Powernet has provided us with constant IT support and advice when required. We now have very minimal downtime due to the updated systems that they have put in place.
Get in touch
Need to setup IT support for your team while you’re working remotely?
We’re all about providing IT support and technology that is simple and supports how your team works.
Please call us on 1300 892 692 or fill in the contact form and one of our team will be in touch with you soon.