Remote IT Support

Its what we do best

Supporting your business remotely and in the office

Fast Response Times

Get IT support when you need it, our team are available over the phone 24/7.

Reduce Cost

Choose an IT support plan that suits your business and only pay for what you need. Reduce the cost of hiring an in-house team and only use what you need to.

Expert IT Consultants

With over 26 years of experience, we operate under the ITIL service model, are ISO9001:2015 certified, are a certified Great Place to Work, a Microsoft Gold Partner and hold countless technical certifications.

Enhanced Productivity

Access to our IT experts at the tip of your fingers, keep your workforce working at their best by accessing fast IT support when they need it.

Why Our Remote IT Support Is Different

We have over 26 years of experience as a Managed Service Provider, providing IT support to companies from many different industries. We love diversity and are proud to have employees from various walks of life who support our diverse range of clients.

Using a Managed Service Provider for your IT support gives you a deep pool of experience, knowledge and resources to draw from immediately. A huge benefit is that you will spend less, and get more with one IT support contract than you would on individual salaries with an internal IT team.

 

A Clear Method of Identifying Business Priorities

Every business is different and requires a different level of IT support. For one client printing might not be a priority but for another printing might be at the core of their business' success. It is so important that the IT support you choose has a clear method for understanding what your unique remote IT support requirements are.

Clear Communication

Every industry has their own technical terms and acronyms and IT happens to have a lot more than most. Your IT support provider should know that they are there to support people with all levels of IT knowledge, and not to bog you down with technical jargon. Additionally, setting clear expectations through effective communication is a vital for every business professional, especially when managing an IT issue for you.

Service Level Agreements and Responsiveness

You will want to make sure that the response level of your in office and remote IT support is at the level you need it to be. You can protect and keep IT accountable by having a contract in place with mutually agreed Service Level Agreements.

Account Management and Commitment to Relationships

Having a relationship manager looking after your account is what ties it all together. They will provide you with strategic IT Management advice and will lead your IT support team. Ask your Managed Service Provider what their Account Management framework looks like and what level of commitment you will see from them.

Get the best IT support for your remote workforce

IT Support Plans

Pay as you go

Our pay as you go support packages are perfect for getting some extra support on the ground quickly.

Our hourly rate is
$165 per hour 

Set Block Hours

Know how much time you need each month? Set your hour limit and only pay for that amount month to month. 

Plans start at 5 hours per month for $750 

UNLIMITED SUPPORT

Outsourcing most or all your IT support? Our unlimited agreements will give your business unlimited access to our service desk for a per user, per month cost.

Have a chat with our sales team for customised pricing

Project support

Need some help from our experts for a specific project? Prices vary depending on the complexity.

Our hourly rate is
$180 per hour 

faqs

Yes we do! We understand that IT never sleeps and have consultants online all year round to support you and your business.

Yes, we always visit you when required, sometimes face to face is the only way to solve an issue

We can change your support plan to suit your business requirements as they change. If you return to the office and decide a different support plan is better for your business then we can change it.

Yes, all of our technical support consultants are based from our three Australian office, Melbourne, Sydney and Brisbane. We have an extensive partner network who can provide support in the other states where we don’t have a physical presence.

Related Case Studies

Let our clients tell you why we’re great

Birkenstock Australia

Birkenstock Australia

‘Powernet has been with us almost from the beginning: for almost two decades Powernet‘s dedication to keep our IT infrastructure running has enabled us...

Read More

Commercial Kitchen Company

Over the past 7 years, Powernet­ has provided us with constant IT support and advice when required. We now have very minimal downtime due to the updated systems that they have put in place.

Read More

Acceptance Finance

Our previous IT service supplier was not progressive enough and was not meeting our expectations.

Read More

Get in touch

Need to setup IT support for your team while you’re working remotely? 

We’re all about providing IT support and technology that is simple and supports how your team works. 

Please call us on 1300 892 692 or fill in the contact form and one of our team will be in touch with you soon.