How Richmond Wheel & Castor moved to Powernet for their IT Support
Richmond Wheel and Castor Co is a family-owned business and for 64 years, has been designing, manufacturing, and supplying industrial wheels, rollers, castors, and materials handling equipment. They are located across Australia and New Zealand.
Powernet has improved our server performance, provided excellent IT support and helped us build an IT strategy.
THE CHALLENGE
With a strong desire for digital transformation and a requirement for strategic and diverse IT support, Richmond Wheel and Castor sought IT support and management from Powernet.
THE SOLUTION
Richmond Wheel and Castor signed up to Powernet’s managed IT support to manage their day to day IT support queries. They then signed up to Powernet’s vCIO services to provide direction on their digital transformation aspirations and write a technology strategy for their business.
Additionally, Powernet has helped manage their cybersecurity services and IT server and networking equipment.
The Results
‘Our experience with Powernet has been excellent, our employees are satisfied with the level of service they provide and we find the engagement tailored, proactive and flexible. Powernet provides a good level of customer service and account management.‘ says Healey
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